Let's be on the same page
Our goal for you, whether through private training or group classes, is the best training results possible!
Because our policies are designed with this goal in mind, we enforce them actively.
Please take a few moments to read through this page to make sure we’ll be on the same page together toward reaching your puppy training goals.
Thank you, and we look forward to working with you!
--Rose Browne, Dynamic Canines Owner & Lead Trainer
Puppy Training Class Policies
Payment for classes is due at the time of registration.
Health and vaccination policies
Prior to starting any in-person class puppies must have at least one Distemper-Adenovirus 2-Parvo (DAP) vaccine or equivalent from their puppy doctor at least 10 days prior to their first class, as well as a proactive dose of de-worming medication. We’ll need proof of your first vaccination, which you can submit via email.
(No vaccination requirements are necessary for online programs.)
To protect your pup’s schoolmates, please do not bring your pup to in-person class if she seems ill. Signs of illness include vomiting, diarrhea, listlessness or lack of energy, coughing, sneezing, yellow or green nasal or eye discharge, skin lesions or hair loss. Also do not bring your puppy if she has signs of fleas.
Cancellation and refund policies
In order for us to maintain small class sizes for better learning for all, we have a strict attendance policy and do not provide make-up classes for missed online or in-person sessions.
Classes are non-refundable, non-transferrable and non-redeemable for credit or cash value once your class has been paid for, so please ensure the class you choose works for your schedule before you register.
Pups with true veterinary emergencies and a veterinarian's note are given an exception, and we are happy to help should a medical emergency arise. Medical emergencies include infectious disease, injuries that prevent mobility, and surgeries that were not pre-planned. Please note that spay/neuter surgeries are pre-scheduled and are not considered a medical emergency. Alternatively, if your pup is not able to attend a class due to illness you are welcome to attend to keep momentum going at home.
For open enrollment puppy classes, you can change your confirmed start date up to two weeks in advance of the start date free of charge. Changes after this time will incur a $50+HST.
Of course, if we have to cancel class due to uncontrollable circumstances we’ll add another class session to the end of your program to make sure you get all you paid for.
Private Training Policies
Payment for all services is due at the time of registration.
Cancellation & usage policies
Consistency is a central key to success in training. Our modern lives tend to be busy, complicated, and over-booked, but cancelling or postponing training sessions is actively detrimental to your progress and ultimate success in reaching your training goals.
For this reason, and out of respect for our schedules and other clients waiting for their turn:
Packages are non-refundable, non-transferrable and non-redeemable for credit or cash value.
There are no refunds or credits for appointments that have been missed and/or cancelled. Rescheduled appointments will be billed at our hourly rate.
All training must be used within the timeframe of the package - i.e. 8 week package must be used within the agreed pre-scheduled timeline.
Pups with true veterinary emergencies and a veterinarian's note are given an exception, and we are happy to help should a medical emergency arise. Medical emergencies include infectious disease, injuries that prevent mobility, and surgeries that were not pre-planned. Please note that spay/neuter surgeries are pre-scheduled and are not considered a medical emergency.
If we have to cancel an appointment due to uncontrollable circumstances we’ll reschedule for a time that works for you.
Because extra travel reduces the number of clients we can serve, mileage charges apply for private training sessions outside St. John’s metro*. Tell us in an email or phone call where you live and we’ll give you the exact fee to factor into whether we’re the right fit for you and your dog.
*Metro areas include: Chamberlains, Foxtrap, Kelligrews, Long Pond, Logy Bay, Manuels, Mount Pearl, Paradise, Portugal Cove-St. Philips, Topsail, Torbay.